All items are posted using Royal Mail second class via the Post Office Drop & Go service - once an item has been posted it is no longer in my control to determine when it will arrive, I keep proof of postage for each and every item.
Please ensure your address is correct when you place your order.
I aim to post within 48 hours from receipt of payment for ready to go items- the majority of items are currently made to order, I aim to complete a made to order item within 14 working days.
Postage & Packing is charged at a flat rate of £3.50 (UK only)
I do not post outside of the UK
Local collection is available as an option at checkout - please only choose this option if you intend to collect, or have pre arranged delivery with me.
Everything sold on this website is covered under the EU Distance Selling Directive.
You are entitled to contact Stitchstuff Cornwall via the contact form, quoting your order number, to cancel your order and return the goods within 14 days of receipt for a full refund.
You are responsible for the cost and risk of loss or damage when you are returning goods, so should take out enough postal insurance to cover their value. Your refund will be paid within 14 days, as long as the returned goods are in an unused, saleable condition.
This cancellation policy does not affect your rights if I am at fault - for example if the goods are faulty.